Welcome to MH Way. Please read carefully the following terms and conditions regarding the offering and sale of products on our website.
The following document will give you all the information you need to order our products.
For any other information, please contact us using the information at CONTACTS.

DEFINITIONS SUBJECT MATTER PRODUCTS PRICES PURCHASING GUIDE SHIPPING PAYMENTS INVOICES PRIVACY RIGHT OF TERMINATION RETURNS POLICY INTELLECTUAL PROPERTY APPLICABLE LAW CONTACTS

RETURNS POLICY

Products must be returned within 30 days of delivery.Returned products must be not used or altered. Returned products must have all the original labels attached and be in their original packaging.
Changing color or model.
If you wish to change the color and/or model Please send an email to: customer.service.export@mhway.it Who pays for the shipping?
The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.
When will the change be made?Your new product/s will be shipped once we have received the original product/s back at our warehouse.

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INTELLECTUAL PROPERTY

All intellectual property rights connected to the On-Line Shop are the exclusive property of MH Way.
Any reproduction, whether complete or partial, modification or use of the content of the On-Line Shop and the trademarks, without express and prior agreement, is strictly prohibited and will be prosecuted.

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APPLICABLE LAW

The General Conditions and the Sale and Purchase Agreements are governed by, and construed in accordance with, the laws of the Republic of Italy (in particular by Legislative Decree No. 206 of 06/09/2005 –clauses from 50 to 67 – and by Legislative Decree No. 70 of 09/04/2003 on e-commerce). Any dispute arising from, and in connection with, the General Conditions and/or the Sale and purchase agreements shall be submitted to the exclusive jurisdiction of the Court of Milan.

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CONTACTS

If you have any questions about these Terms of Sale, our Goods or your Order, contact us using the contact information at CONTACTS, www.mhway.it.

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DEFINITIONS

The terms and expressions listed herein shall have the meaning specified in the definition, it being understood that terms defined in the singular form are to be considered defined also in the plural form.

  •  Customer means any person or company purchasing one or more Products in the On-Line Shop, and accepting the General Conditions.
  •  Parties means MH Way and the Customers, when jointly referred to.
  •  General Conditions mean these general conditions and any possible new future version which may be published at the MH Way On-Line Shop.
  •  On-Line Shop means a virtual shop accessible at URL http://www.mhway.it/eng/default.asp where Products are available for sale
  •  Sale and Purchase Agreements: contracts for the sale of the Products, between MH Way and its customers through the On-Line Shop.
  •  Orders mean the purchasing orders of the Products placed by the Customers.
  •  Order Confirmation means the e-mail message by means of which MH Way informs Customers of acceptance of the Orders.
  •  Price means the sale price of the Products as specified at the On-Line Shop, with reference to each Product. 
  •  Products mean the products offered for sale at the On-Line Shop.
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SUBJECT MATTER

The General Conditions apply to all the Sale and Purchase Agreements and form an essential part of the latter.
MH Way has the right to modify the General Conditions at any time, being understood that the version of the General Conditions to be applied to the Sale and Purchase Agreements shall be the one published in the On-Line Shop at the time the Orders are placed by the Customers. In case of conflict between the General Conditions and other possible terms and conditions applicable to the Sale and Purchase Agreements published at the On-Line Shop, the terms and conditions more favorable to the Customers shall apply.

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PRODUCTS

All products sold on our website are original, and we do not sell used products or products of poor quality. The essential characteristics of the products are indicated in the corresponding product profile, but the images and colors may not be completely accurate, depending on the effects of the browser or monitor used. The site offers only products that are available, though this availability cannot be kept up to date in real time. This is also due to the fact that possible simultaneous access of many customers may change the conditions of availability in the course of a few hours or days. We make every effort to ensure that the information regarding products is up-to-date and detailed.

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PRICES

The prices of the products sold on this site are in € (Euros) and include VAT.
The shipping charges will be applied in the payment phase because they change depending on the type of delivery, the quantity of products shipped, volume, weight and destination.Not included: customs clearance and any duties that are charged to the customer.
Product prices are subject to change. ti.

 

SHIPPING CHARGES

Below please find the list of countries to which MH Way is currently able to ship. 

Italy and its islands: 2 to 4 days, cost of € 9 up to 5Kg.

EU Countries: 3 to 7 days, cost of € 20 up to 5Kg.

Countries outside the EU: 7 to 10 days, cost of€ 35 up to 3kg. 

For orders placed in Italy and EU countries with an weigh more than 5 kg and for orders placed EXTRA EU countries with an weigh more than 3 kg, MH WAY will charge additional costs to the buyer.

TAXES AND INTERNATIONAL CUSTOMS DUTIES

Inside the European Union: There are no additional customs fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union:Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

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PURCHASING GUIDE

To complete the purchase of one or more of the products sold on our site, please follow the purchase wizard, completing the operation with the payment.To place an order you must be at least 18 years of age.Select the products on the site, choose from the colors available and click on "Add to cart".The "Proceed with your order" button, located at the bottom of the page, allows you to enter your personal information and choose your payment method to complete the purchase.Orders will be processed and delivered only if the order is complete.An order is considered complete if all required information has been entered correctly.An order is invalid if: (i) personal information given is not correct or is misleading, (ii), there is an error on the website related to the products ordered, for example, an error in pricing or product description, (iii) products ordered are no longer available on the website.If the order is not accepted only because of errors related to the product or due to the unavailability of the product you choose, you will be contacted and you will be offered alternative products that may be to your liking.
To cancel your order you must contact the telephone number and email address listed in the CONTACTS. Telephone n.: +39 02 76 021787, info@mhway.it
Once the order has been delivered, you may still exercise the Right of Termination.

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SHIPPING

Shipping to Italy via Express Courier is normally done in relation to the size of the goods and is at risk of the Seller until delivery.Shipments have different schedules based on the geographical area in which the product to be delivered.Shipments in Italy are delivered within 2 to 3 working days from time of shipment (excluding Sundays and holidays).Shipments to the rest of the EU will take about 3-5 working days after receipt of payment (excluding weekends and holidays).Shipments to the rest of the world take about 5-7 working days (excluding Sundays, holidays and holiday eves, and accounting for customs delays).Makes sure you are present, or represented by an authorized person, to accept delivery. Also check that the package is intact before signing the shipping receipt, as we accept no responsibility for claims of product damage or theft if the shipping receipt has been signed.

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PAYMENTS

We accept payment by credit card , paypal or bank transfer. Payment by credit card (VISA, MasterCard and Maestro) is via the secure server managed by Banca Popolare di Novara.Transactions are protected by VBV services (Verified by Visa) and MasterCard Secure Code.MH WAY cannot at any stage of the purchasing process have access to the buyer's credit card information, which is entered directly to the bank that handles the transaction (with high security systems). Since there is no data transmission, the information cannot be intercepted.No archive of MH WAY contains or conserves such information.In no event shall MH WAY can be held responsible for any fraudulent or illegal use of credit cards by third parties, following payment for products purchased on www.mhway.itIn case of payment by bank transfer, orders made by the customer will be kept on hold until receipt of proof of payment sent to MH WAY (by fax or e-mail) no later than 3 working days from the date of order acceptance. Processing of the order will only take place when the amount due has actually been credited to the bank account of MH WAY, which must take place within 7 working days from the date ofacceptance. Beyond this limit, the order will be automatically canceled.

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INVOICES

Every order is processed with a delivery note (a document not tax not valid for tax purposes, in keeping with the provisions of Presidential Decree of 21/12/1996 n. 696 “norme per la semplificazione degli obblighi di certificazione dei corrispettivi”); this document is delivered by the courier and can be used as proof of purchase for warranties and possible returns of merchandise.When ordering, you can also request that an invoice be sent by e-mail or regular mail. To request an invoice it is essential to provide your Tax Code, unless you do not have a VAT number.

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PRIVACY

Personal data will be processed in accordance with the provisions of Legislative Decree 196 issued in September 2003 and subsequent amendments thereto.
By placing an order, you allow us to use the data submitted for the processing and shipping of your order.

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RIGHT OF TERMINATION

The right of order termination in the case of purchasing of products allows the consumer to cancel the order within 10 working days after delivery of the goods, provided that all obligations regarding correct furnishing of information have been fulfilled prior to the stipulation of the sale contract. In case of order termination, the consumer is not required to pay any penalties, and simply has to cover the expenses of the return of the product. Shipping of an alternative product will also be at the expense of the client.
In case of products returning, with the right of termination, we will refund the customer with the amount of his purchase within 30 days from the notice of the right of termination.
None procedure will be started before received back the products.
We remind you that the products in question must not have been used or altered in any way.

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